Refund policy – BioTraptor

Refund policy

Returns & Refund Policy

Neofysis Biotech refund policy is 7 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 15 working days.

Exchanges (if applicable):

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to the following address:

Neofysis Biotech Private Limited

No.135/7, Bilwardahalli , Jigani Hobli,

Anekal Taluk,

Bangalore - 560083,

Karnataka, India


Shipping & Return

  • Our products are shipped across India within 2 Days from receipt of payment. To return your product, you should mail your product to:

Neofysis Biotech Private Limited

No.135/7, Bilwardahalli , Jigani Hobli,

Anekal Taluk,

Bangalore - 560083

Karnataka, India.

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.



  • Retain the original sale bill and the Warranty Card, which should be shown to our Service Personnel for Scrutiny at our Customer Care Centres.
  • The Warranty does not cover damages due to mishandling, negligence, breakage, cracking or denting. 
  • All repairs (arising from manufacturing defects) within the Warranty period of 6 months will be done 'Free of Charge'.
  • For repairs after the expiry of the Warranty period, nominal charges will be applicable for the components replaced. There will also be nominal charges for labour and delivery/pickup charges. 
  • The Warranty is valid only in the country of purchase.
  • Defective components which are exchanged or replaced both under 'Chargeable' & 'Free of Charge' basis become the property of the Company to avoid inappropriate usage. 
  • If the product is tampered with or opened by any unauthorised person for repairs, the Warranty is void. 
  • Warranty is void if the product meant for domestic use is used for any other purpose. 
  • Service beyond the period of Warranty is subject to availability of spares.  

For any service related queries, please call email to